30-day return request window

You may request a return or exchange within 30 days of delivery.

Hygiene requirements

Because period underwear is an intimate product, items must be unworn, unwashed, unused, with tags attached and in their original packaging. Opened, worn or washed underwear cannot be returned unless it is defective or the wrong item was sent.

How to request a return

Email support@rosetio.com with your order number and reason for return. Wait for approval and return instructions before sending anything back.

Refunds

Approved refunds are issued to the original payment method after inspection. Banks may take 5–10 business days to display the credit.

Wrong or defective items

Contact us promptly with photos and your order number so we can review the issue and arrange an appropriate solution.